Privacy Policy

Your privacy and data security are our top priorities

Last updated: January 15, 2025

1. Introduction and Scope

PGLucky88 Casino ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our platform.

This policy applies to all users of PGLucky88 Casino, including visitors to our website, registered players, and anyone who interacts with our services. By using our platform, you consent to the data practices described in this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal information.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any modifications constitutes acceptance of the updated Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, make transactions, or contact us for support. This information may include:

  • Name, email address, and phone number
  • Date of birth and identity verification documents
  • Payment information and transaction history
  • Gaming preferences and activity data
  • Communication preferences and support interactions

2.2 Technical Information

We automatically collect certain technical information when you visit our website, including:

  • IP address, browser type, and device information
  • Website usage patterns and navigation data
  • Cookies and similar tracking technologies
  • Server logs and system performance data

2.3 Third-Party Information

We may receive information about you from third-party sources, including payment processors, identity verification services, and marketing partners, in accordance with applicable laws and regulations.

3. How We Use Your Information

We use the collected information for various legitimate business purposes, including:

3.1 Service Provision

To provide, maintain, and improve our gaming services, process transactions, and deliver customer support. This includes account management, game functionality, and payment processing.

3.2 Security and Compliance

To verify your identity, prevent fraud, ensure responsible gaming, and comply with legal and regulatory requirements. We use advanced security measures to protect against unauthorized access and maintain platform integrity.

3.3 Communication

To send you important updates about your account, promotional offers, and relevant information about our services. You can opt out of marketing communications at any time through your account settings.

3.4 Analytics and Improvement

To analyze user behavior, improve our platform functionality, develop new features, and enhance the overall user experience. This data is aggregated and anonymized to protect individual privacy.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, or conducting business operations. These providers are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of our users or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

5.1 Technical Safeguards

We use industry-standard encryption technologies, secure socket layer (SSL) certificates, and advanced firewall protection to secure data transmission and storage. All sensitive information is encrypted both in transit and at rest.

5.2 Administrative Controls

We maintain strict access controls, regular security audits, and employee training programs to ensure that only authorized personnel can access your information and only for legitimate business purposes.

5.3 Physical Security

Our data centers and servers are protected by physical security measures, including restricted access, surveillance systems, and environmental controls to prevent unauthorized physical access.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

6.1 Access and Portability

You can request access to your personal information and receive a copy of your data in a portable format. We will provide this information within a reasonable timeframe and in accordance with applicable laws.

6.2 Correction and Update

You can update or correct your personal information through your account settings or by contacting our support team. We will verify your identity before making any changes.

6.3 Deletion and Restriction

You can request deletion of your personal information or restriction of processing, subject to legal and regulatory requirements. We will honor such requests when legally permissible.

6.4 Communication Preferences

You can opt out of marketing communications and choose your preferred communication methods through your account settings or by contacting our support team.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

7.1 Types of Cookies

We use essential cookies for website functionality, analytics cookies for performance monitoring, and marketing cookies for personalized content delivery. Each type serves a specific purpose in improving your experience.

7.2 Cookie Management

You can manage your cookie preferences through our cookie consent banner or your browser settings. We respect your choices and will only use cookies in accordance with your preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information during international transfers.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and transparently. Our privacy team will respond to your inquiries within 30 days of receipt.